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Our Services

Our Core Competencies​​

  • Emplacing Interim Operations and Quality Executives

  • Developing & Implementing a Plan to Move from Average to Excellence

  • Aligning an Organization to a Common Strategy Using Strategic Goal Deployment

  • Organizational Construct Redesigns through Effective Organizational Change Management

Our ideas are framed by the principles of Servant Leadership and draw from the processes, tools, and techniques identified below

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Leadership & Management

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  • Implementing a Business Management System

  • Redefining Risk & Opportunity Management

  • VOC through VALUE™ Team Assessments

  • New Ways of Thinking: Both/And Thinking - Systems Thinking

  • Improving Leader's Management and Manager's Leadership

  • Middle Managers as Force Multipliers

  • Certified Situational Leadership® Training

  • Leading Change From Within™

  • Customer Assurance - Optimizing the Customer Experience

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Strategic Thinking & Planning

 

  • Documenting, Implementing, and Monitoring the Strategic Plan

  • Aligning the Organization to a Common Path

  • Maturing Activity-Based Goals to Outcome-Based Breakthrough Goals

  • Managing the Cost of Quality as the Pinnacle Metric

  • Advanced Problem Solving - Root Cause Analysis

  • Defining and Clarifying your Competitive Advantage

  • Moving from a Cost-Plus-View of Price to a Process-View of Cost

  • Fully Understanding the Context of the Organization

Engineering Tools
Quality & Continuous Improvement

 

  • ISO 9001/ AS9100 Cert Prep, Gap Analysis & Closure Plans

  • Implementing an improved QMS

  • Process Architecture Re-design - BPI 

  • Addressing and Removing Sub-Optimization

  • Planning for Quality 4.0 and Digital Transformation

  • Designing Quality in throughout the Entire Value Stream

  • Pre-Mortems to Identify Failures Before They Happen

  • Going Beyond Symptoms to Address Problems at the Root

  • Redesigning Systems and Structures to Optimize Performance

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Culture & People

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  • DISC Behavioral Assessments

  • OCAI Leadership Alignment and Culture Assessments

  • Leading People and Managing Things in our New World

  • Neutralizing Toxicity, Friction, Victimhood & Normalized Deviance

  • Leading Change -- Implementing a Change Management Office

  • Implementing an Effective Employee Suggestion Program

  • Advanced Skills for Analysts & Internal Auditors

  • Focused Training and Sustained Learning

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